Location: Mercedes-Benz of Exeter Salary: £25,396.80 per annum Hours: Monday to Friday, 08:30 - 17:00 (30-minute lunch break) Join Our Team as a Customer Loyalty & Quality Assurance Coordinator Are you passionate about delivering exceptional customer experiences and using insight to drive improvement? Our Marketing team at Mercedes-Benz of Exeter is looking for a proactive and detail-focused individual to join us as a Customer Loyalty & Quality Assurance Coordinator. Why You'll Love Working With Us At City West Country Limited, we've been driving success in the motor industry for over 30 years. As a privately owned business, we're proud to invest in our people and support their development. Here's what we offer: 25 days' holiday (plus bank holidays)Uncapped bonus schemeCar Benefit Scheme via NELSScottish Widows salary sacrifice pension schemeEmployee Assistance ProgrammeAccess to our Benefits Hub with exclusive deals and discountsLife Assurance and enhanced sick payCareer development opportunities, including our Aspiring Managers ProgrammeMercedes-Benz training to help you growCycle to Work scheme and eye care vouchersLong Service Awards to recognise your dedicationWhat You'll Be Doing As our Customer Loyalty & Quality Assurance Coordinator, you'll play a key role in improving the customer experience across our sales and aftersales departments. Your responsibilities will include: Working with the Assistant Marketing Manager and Group Data & Insight Specialist to analyse data and identify key improvement areas – including call performance, sales prospecting, process adherence, and quality controlCoordinating and monitoring team performance through quarterly Mystery ShopsIdentifying improvement opportunities across sales, aftersales, or reception, and working closely with management to support positive changeWhat We're Looking For We're looking for someone who's confident, analytical, and a great communicator. You'll also bring: Strong IT skillsA professional telephone manner and excellent interpersonal skillsLeadership and coaching abilityA keen eye for detail with the ability to analyse data and provide clear, accurate reportsCity West Country Core Behaviours:Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits Customer Service – Focuses on the needs of customers to improve service and sales Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions Teamwork & Coaching – Quickly builds rapport and establishes relationships with others Motivation – Demonstrates a positive attitude and takes responsibility for their own actions #J-18808-Ljbffr