We're looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we're the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing. What You’ll Do Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications Directly impact product direction by suggesting improvements for customers day to day Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation Our Idóneo Candidate will have 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company Experience with mobile or web development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools Working knowledge of Linux and/or Mac OS X command line Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred) A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution Excellent communication skills and comfortability writing and speaking with people to help them solve their issues Hig