Customer Experience Lead / Apm Oncology - RosarioCompany: Novartis Summary: El representante de ventas es uno de los principales impulsores de nuestras interacciones con los clientes y del rendimiento de las ventas. Son la cara de nuestro enfoque de experiência del cliente y construyen relaciones profundas que brindan valor a los clientes y pacientes con el fin de impulsar el crecimiento de las ventas de una manera ética y conforme. About the Role: Location: Rosario Major Accountabilities: Disseminate the scientific evidence of the products of the Novartis Oncology and Hematology Franchise with a clear message of differentiation and 360° approach.Establish the clear positioning of each product. Exclusively indications approved locally by the Local Regulatory Entity (ANMAT).Comprehensive approach to the different stakeholders of the Territory led. Focus on Key HCPs & Institutions.Planning and execution of initiatives established for the territory. Account plans with individual monitoring and strong interaction with the HUBs for the co-creation of the solutions surveyed from the field.Orchestrate the different interaction channels with the different HCPs, detecting the best channel, moment and content to generate the best impact on communication.Detection of opps and risks. Survey of insights to enrich the cross functional plan.Communicate the plans, programs and high impact services for the different stakeholders, providing comprehensive solutions.Comply with the training courses established by the Cía. Timely complete requested evaluations.Key Performance Indicators: Achievement of sales revenue and market share targets vs plan.Responsible for budget allocated to cover customer activities.Customer Satisfaction and Customer relationship building.Territory Plans: Leadership, management, and execution.Sales Planning and Reporting.Ideal Background: Education: Professional or advanced student (preferred scientific, commercialization, humanistic or business degree). Degree in Life Science is a plus.Possess "APM Matricula".Languages: Spanish / English: Preferably with knowledge (not exclusive).Experience: Customer marketing, market access, medical experience in pharmaceutical or related industry. Interpretation and efficient communication of complex information, customer experience approach and account management.Competency Profile: Brand Strategy & Competitive environmentScientific BackgroundExcellent understanding of the health systemImpactful customer engagementPatients & customer oriented mindsetCase Manager & Territory ManagementDigital ExpertiseOmnichannel managementInfluence Mapping & Result OrientedStrong interpersonal and problem solving abilitiesExcellent knowledge of customer needs: Empathy, adaptation & listening skillsInsight Gathering & Tactics generation/execution with HUB supportEmpowerment & AccountabilityInternal & External Effective CommunicationOpen Mindset & Negotiation SkillsCross-functional & Change MindsetProcess advocacyBenefits And Rewards: Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Division: International Business Unit: Innovative Medicines Location: Argentina Site: Ramallo (Argentina) Company / Legal Entity: AR01 (FCRS = AR001) Novartis Argentina S.A. Functional Area: Sales Job Type: Full time Employment Type: Regular (Ventas) Shift Work: No #J-18808-Ljbffr