Costumer / Solutions Engineer Perfil buscado (Hombre/Mujer) Technical communications with prospects and customers showcasing the product, providing technical details, resolving service-related issues. Understand the companys internal and public code bases to answer and manage any questions from customer developers using our products and other NPAW engineers. Provide technical guidance and support for integrating products into customers systems. Assist with integration topics, ensuring the seamless connection and performance of solutions within various environments. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Develop and maintain integration-related documentation to facilitate smooth implementation and ongoing support. Collaborate with the development team to attend customers specific needs. Collaborate with product management to bring important insights from the customers and prospects point of view. Coordinates closely with sales and service resources to align solution design with customers business requirements. Examples: POC, RFI, RFPs, etc. Develop tooling, processes and documentation to enable the best possible developer support experience at scale Customer-oriented/Technical/expertise/Integration/Problem-solving/Collaboration Video intelligence / Analytics / Streaming / Data-driven / Global Bachelors degree in Engineering, Computer Science, or a related field. Minimum 3 years of experience in a similar role (Technical Account Manager / Solutions Engineer), preferably in a SaaS or video analytics environment. Experience in writing code (Ruby, Python, JavaScript, Java, Go, PHP, Objective-C, C#, Swift, etc) and enjoy learning new languages and technologies. We understand that languages can be learned: we care much more about your general engineering skill than knowledge of a particular language or framework. Excellent communication skills. Able to listen, understand and offer a better solution to the non-existing and existing customers, with the ultimate aim of forming and nurturing long-term contractual relationships. Tech-savvy person. Ability to understand technical documentation and extract the product value. Understanding video delivery technology formats and codecs, video delivery protocols, player technologies, etc. will be a plus. Advanced level of English. Empathy and social boldness: ability to manage customers expectations and to mediate between parties (work along with QA, Sales, Development). Customer-oriented person. Youre our customers advocate and everything is possible, its just needed to find the way. An autonomous, results-oriented person with focus, perseverance, determination, and energy. Willingness to travel occasionally for customer visits, trade shows, and other events. A company specializing in video analytics provides advanced solutions to help online streaming services enhance performance, improve user engagement, and maximize revenue. With over a decade of experience, it delivers scalable tools to optimize media experiences globally. Competitive salary Flexible work schedule Birthday afternoon off Career growth opportunities Access to continuous training Language lessons Referral bonus Fun environment: volunteering, company events, BBQs, pizza days, etc. International multicultural team (more than 20 nationalities!) An amazing technological challenge Ruby, Python, JavaScript, Java, Go